now that's service!

Most of you read a post I did last week on a box break of '08/09 In the Game Between The Pipes. If not, go here. In that break, I found that I was missing five base cards from the box. I sent an email to ITG the next day, and I posted about it here.

Today, 8 days later, (included in that time, Easter Weekend) a package arrived today from ITG.
Inside were two very well wrapped packs of '08/09 Between the Pipes.
Sweet! Now that's customer service!

Of course, my luck being what it is, I did not get any of the cards I need to complete my set. All 8 cards were duplicates. *sigh*
But at least I have cards to trade now. Anybody else collecting this set?
Bueller?

A big thanks to In The Game and Dr Brian Price for their excellent customer service.

update...

If you haven't yet read my post on In The Game's 08/09 release of Between the Pipes, scroll down and read that first.
Back? Good.
I contacted In the Game's customer service department this morning about the five packs with only three cards in them.
Within 45 minutes, I received an email from Dr. Brian Price, head of In the Game. He of course apologized, explained the process of packing, and promised to send out some replacement base cards right away.
Very nice. Prompt, personal service. No waiting. No sending in the boxtop, 24 wrappers, and a DNA sample while chanting a french hockey mantra all while standing on my left foot.
Not at all like some other card companies. Not mentioning any names (Topps)

Thanks to In The Game.